MOLLYGEEdesigns - Frequently Asked Questions

Frequently Asked Questions

* How long until my head piece, veil, or accessory order ships?

We hand-create your pieces to order and will ship in roughly 4-5 weeks after purchase. The turn around time is our best estimate and does not include shipping times. Also, because everything is handmade, there may be slight differences from piece to piece. Once ready to ship, you will receive a shipping confirmation email to the address provided at check out. Please see shipping info under About/Policies for our shipping methods.

* I ordered a bridal item as well as a seasonal item, when should I expect these items to ship?

If you purchase them together, your order will ship once all items are completed. Otherwise, we suggest creating separate purchases so that items can ship separately when ready.

* I need a piece quickly. Do you accept rush orders?

For most of the year, we can accommodate rush orders on most “Made to Order” pieces. However, during the height of wedding season, (late spring and early fall) this may not be possible. Rush orders will cost an additional $30 per piece, and will ship within one week of placed order. Rush orders will still be shipped USPS priority mail, which general takes approximately 2-3 days to most United States locations. Please email us at info@mollygeedesigns.com before purchasing your piece to verify availability of materials and ability to meet your deadline. We will do our very best to accommodate you! If overnight shipping is necessary, be sure to choose USPS Express Shipping at checkout. After receiving our confirmation of availability, purchase "Rush Production" for each item.

* When should I order my bridal piece?

When possible, we recommend not waiting until the last minute to order your pieces. All of our styles are handmade to order with care and attention to detail, so we want to take our time! We encourage you to purchase your pieces at least 2-3 months before they will be needed. Many brides want to have their pieces for trial hair appointment or bridal portraits, so please keep those dates in mind! Also, if your order is time sensitive, please write the date you would need it in the comments box at checkout. We cannot guarantee that your order will arrive by your requested date, but we will do our best to get your order out as soon as possible!

* Do you offer returns on head pieces, veils, and accessories?

All items are made to order, so we can unfortunately NOT accept any returns or exchanges. Please make sure you love your items and have read all descriptions carefully. We are happy to answer any questions you may have before purchasing! If you receive incorrect or damaged (not due to shipping) products, please email us: info@mollygeedesigns.com

* I have a question about my current order. What should I do?

Please email us at info@mollygeedesigns.com with your order # and name in the subject line. Please use this email address and not the automated reply. As we are a very small studio, we may take a few days to reply during our rush seasons.

* Lost package and shipping issues?

After an item leaves our hands, it is at the mercy of the mailing service. All USPS priority shipments come with a delivery confirmation. This is not a tracking number, and only confirms the delivery of a shipment. If you would like to purchase FedEX shipping over USPS, we are happy to accommodate you! Please email us prior to purchase so that we can add this option to your item. We will not reimburse or replace items that have been lost during shipping. Also, please ensure that you list a secure shipping address.

MOLLYGEEdesigns is not responsible for delays caused by the USPS. We will also not be responsible for the replacement of lost orders submitted with incorrect delivery information.

* How do I know which color will coordinate best with my wedding gown?

Colors available for each item are listed in the product description. However, we are often asked, “How white is your white or how dark is your ivory?” Although we try to capture our products with as much accuracy as possible, each computer screen can differ. Therefore, if you have any questions about specific color matching, please email us BEFORE you make your purchase to ask questions or purchase a fabric or feather swatch for $3. This price includes shipping. We do not accept returns or exchanges for color-related reasons.

* I would love to try your pieces on in person. Are there any MOLLYGEEdesigns retailers near me?

Please see our list of retailers under Locations.

* Do you have a store?

Not yet, but who knows what will happen in the future! If you are in the Jackson, MS area, you are more than welcome to make an appointment to visit our studio. All of our contact information is listed under Contact.

* Can you create a piece with my custom color(s)?

We can create most of our designs with your custom colors, but not all! Please email us with your ideas prior to purchase, and we can talk more about your order. Additional fees may apply depending on the change of the design.

* Do you accept custom order requests?

We do! Most simple modifications can be done free of charge. Completely new designs may require a $50 custom order fee in addition to the price of the final piece. Feel free to email us for availability, information, and pricing at info@mollygeedesigns.com

* I saw a MOLLYGEEdesigns piece on a blog, website, magazine, under Real Brides on your website. Can you recreate it?

In most cases, yes. Please describe the piece or email a photo, and we would be happy to try to fulfill your request.

* I would love to use pieces of a family member's dress, veil, etc in my hair piece. Can you incorporate this?

In most cases, yes. We love working with personal items! Please email us with information or a picture of your idea so that we can discuss details. Prices may vary for provided material.

* What forms of payment do you accept?

We gladly accept Visa, MasterCard, American Express, Discover, or regular account payments through PayPal.

PayPal automatically encrypts your confidential information in transit from your computer to ours using the Secure Sockets Layer protocol (SSL) with an encryption key length of 128-bits (the highest level commercially available).

* Do I need a PayPal account to purchase from this store?

No, you are not required to have a PayPal account to purchase from this store. If you do not want to go through PayPal or are having problems using PayPal, call our number provided at the top of our website. Please have all order information, including your credit card number and shipping and billing address(es) available when calling.

*What is your privacy policy?

We at MOLLYGEEdesigns are committed to keeping your information safe. We will never share, sell, or rent individual personal information without your advance permission, or unless ordered by a court of law. Information submitted to us is only available to MOLLYGEEdesigns' employees who are managing this information for the purpose of order fulfillment.