RETURNS:
We understand that it is difficult to purchase accessories online. Please feel free to contact us with any questions you have before purchasing. Due to the delicate nature of the pieces we create, we cannot offer refunds or exchanges. If you receive incorrect or damaged (not due to shipping) product, please email us:info@mollygeedesigns.com
Custom Designs:
All customized orders (including custom ribbon color, fabric color or extended beading) are final sale and cannot be returned. If you receive an incorrect or damaged products, please email us: info@mollygeedesigns.com
SHIPPING:
All shipping is done via USPS. Please note that MOLLYGEEdesigns is not responsible for lost or stolen packages. Please see below for specific shipping information for your location.
Domestic:
Domestic orders are shipped via USPS Priority Mail.
International:
Priority Mail International- International orders are shipped via USPS Priority Mail which includes a delivery confirmation number. Packages take approximately 6 to 10 business days barring any customs delays. This may vary per country. Please note that delivery confirmation is not a tracking number. This will only provide confirmation that the package has been delivered. MOLLYGEEdesigns is not responsible for lost or stolen packages and cannot be held accountable for customs delays.
Express Mail International:
We highly recommend USPS Express Mail to our international customers. Though slightly more expensive, this allows your package to be trackable and includes $100 insurance. Packages take 2 to 5 business days barring any customs delays. You will receive a tracking number once your order is shipped. MOLLYGEEdesigns is not responsible for lost or stolen packages, and cannot be held accountable for customs delays.
RUSH ORDERS:
For most of the year, we can accommodate rush orders on most “Made to Order” pieces. However, during the height of wedding season, (late spring and early fall) this may not be possible. Rush orders will cost an additional $30 per piece, and will ship within one week of placed order. Rush orders will still be shipped USPS priority mail, which general takes approximately 2-3 days to most United States locations. Please email us at info@mollygeedesigns.com before purchasing your piece to verify availability of materials and ability to meet your deadline. We will do our very best to accommodate you! If overnight shipping is necessary, be sure to choose USPS Express Shipping at checkout. After receiving our confirmation of availability, purchase "Rush Production" for each item.
PRODUCTION TIME:
Most of our pieces are made-to-order, so please allow 4 to 5 weeks for production. Should you need your item faster, please purchase the “Rush Production” option at checkout. Please note if you purchase a “ready to ship” item with a “made to order” item we will ship them both together once the “made to order” item is completed.
CUSTOM ORDERS:
Some simple modifications which require minimal change to product design can be done free of charge. This could include incorporating family heirloom pieces or materials. Moderate changes to product design such as ribbon color or other color substitutions can be made at a small customization fee of $25. Completely new designs may require a $50 custom order fee in addition to the price of the final piece. The $50 custom fee is requested at the initial order inquiry, and will act as a down payment for our extra time and effort in making your perfect piece! Feel free to email us for availability, information, and pricing at info@mollygeedesigns.com